How it works
How a system gets built, and who looks after it afterwards.
Below is how a build runs, and the rules we keep to when the work gets complicated.
Process
Four stages, one team throughout.
- 01
Understand
We sit with the people doing the work and follow the job from start to finish. No proposal before we know what the operation actually does.
- 02
Architect
We write down the modules, who sees what, and where the data lives. Trade-offs get named before they become expensive.
- 03
Build
Modules go live one at a time, in the order that helps most. Your team uses the first one while we build the next.
- 04
Hand off
Documentation, runbooks and the support that every build ships with. Your team owns the system, and we stay reachable.
Principles
What we do by default.
Unless there is a reason not to.
Honest scope
We say no to work we cannot run well rather than take it and hope.
Senior people
The people who scope the build are the people who write it. Nobody is swapped out after signing.
Small surfaces
Fewer moving parts are easier to change and cheaper to run. We default to less.
Boring tools
We pick proven tools unless a new one clearly earns its place. Your team lives with the choice for years.